If your order is returned to us as 'undelivered' or 'incorrect address' then you must pay for re-shipping. If you do not wish to continue with your order from this point, you will receive a refund for your order minus the shipping cost.
To avoid any problems with your delivery, please use the supplied size charts, take care when entering delivery information and review your order before completing your purchase.
We use a fully tracked service for every order but cannot be held responsible for any damage or loss that may occur during transit, if it's through no fault of our own.
RETURNS AND EXCHANGES
We will only accept a return or exchange request within 7 days of the delivery date. All returned items must be unworn with all tags still attached. We reserve the right to refuse an exchange or a refund if your request comes after the 7 day period or if the item is returned in an unsaleable condition.
Sale items can only be returned for store credit. Headwear cannot be returned.
We do not offer reimbursements or refunds on any returning shipping costs.
It is the customer's responsibility to ensure their return reaches us. If any damage or loss occurs in transit, it is down to the customer to seek compensation from their chosen delivery service and it may void the return request.
The content on this website is protected under UK copyright laws, and is the property of GUERRA Clothing. No element of this website can be used without the express permission of GUERRA Clothing.
WHAT WE COLLECT
We may collect the following information;
- Contact information including email address
- Demographic information such as a shipping address
WHAT WE DO WITH THE INFORMATION WE GATHER
We require this information to fulfil our duties of accepting your custom and shipping your order. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. We are committed to ensuring that your privacy is protected.
We are committed to keeping your information secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information you provide. All payments are processed safely and securely through our payment systems.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
LINKS TO OTHER WEBSITES
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be held responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
CONTROLLING YOUR PERSONAL INFORMATION
If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible. We will promptly correct any information found to be incorrect.